New waiting room for families of veterans opens at VA hospital

CHARLESTON, S.C. (WCIV)-- The Ralph H. Johnson VA Medical Center is opening a new Patient Family Centered Care Lounge on the second floor of the Charleston VA Medical Center.The lounge will provide a comfortable place for family members to wait while their Veteran is being treated. It will feature comfortable seating, computers with internet access, a television, a small kitchenette, and a play area for children. Additional amenities include a family bathroom and a mothers nursing room.{}"Patient and Family Centered Care is not a program. It is a cultural transformation of how we serve our Veterans and their families," said Joy Fealy-Kalar, Customer Service Manager. "We realize that families are an essential component of the health and well-being for our Veterans."