President on Obamacare website: "Nobody more frustrated than I am'
By Stacy Jacobsonsjacobson@abcnews4.com
CHARLESTON, S.C. (WCIV) -- Everyone deals with computer problems, including the President of the United States.
"People are getting stuck during the application process. And I think it's fair to say nobody's been more frustrated during that than I am," said President Barack Obama during a speech at the White House Monday.
When the Affordable Care Act, better known as Obamacare, launched in early October, its main portal was healthcare.gov. But after three years in the making, it seemingly crashed before it barely got off the ground.
"The number of people who visited the site has been overwhelming, which has aggravated some of these underlying problems. Despite all that, thousands of people are signing up and saving money as we speak," Obama said.
The president said healthcare.gov has been visited 20 million times.
One of those visits came from Aaron Morse. He hoped to get a quote, he said. But instead, he got shut out; the website told him he didn't authenticate his own identity.
"I've never had a worse experience trying to purchase something. I'm trying to purchase something. They won't let me," he said.
Both Morse and Sen. Tim Scott (R-SC) thought the solution would be to delay the individual health care mandate for one year.
"Glitches may be a tech problem. We have a massive failure," Scott said. "We have a lot to do. We should put it on pause. Figure out the problems and then start implementation. If we're going to do it at all, we should do it right."
Obama said there was no excuse for the problems and promised they would get fixed.
The president also said they've increased the number of people at call centers. He also says more than half a million people have been able to sign up. He reminded people there was no rush; health care would not run out.
Obama also said he and his staff were increasing the number of people answering phones at call centers. He said people who had made failed attempts on healthcare.gov would get calls from the government in the coming weeks.