Scam Alert: SCE&G warns of fraudulent calls

CHARLESTON, S.C. (WCIV) -- SCE&G officials are warning customers that several complaints have been made regarding fraudulent phone calls asking for payments.

According to a release from the utility, a number ofcustomers have reported instances of individuals identifying themselves asSCE&G employees over the phone. The "employees" then ask the customers to go and buy a payment card from a local convenience ordrug store and then call back with the card's information to make a billpayment.

SCE&G{} asks customers to keep the following tips in mind.

  • WhenSCE&G employees call concerning an unpaid bill, they identifythemselves.{} If customers are unsure of the caller's identity, thatidentity can be verified by calling Customer Service at 1-800-251-7234.
  • SCE&Gdoes not ask customers to purchase payment cards from local convenience or drugstores for bill payment purposes. Bill payments are accepted at SCE&Gbusiness offices, by mail, authorized payment agencies, online or throughSCE&G's phone payment provider, BillMatrix, by calling 1-800-450-9160.
  • SCE&Gtypically notifies customers by phone or in writing before an employee isscheduled to arrive at their home to perform any type of work inside the home.
  • SCE&Gfield employees are identified by their blue SCE&G uniforms, a whitecompany ID badge with a photo and marked SCE&G truck.
  • Ifsomeone arrives unannounced or does not have company identification andintroduces themselves as an SCE&G employee, the company recommends callingCustomer Service at 1-800-251-7234 for verification or dialing 911 if they feelthreatened.
  • Keepyour family and your personal information safe. Do not give in to high pressuretactics over the phone for financial information or in person to gain accessinto your home.

"Weencourage our customers to call us if they have any concerns about theiraccounts," said Molly Morris, general manager of customer service forSCE&G.{}

If someonebelieves they have been a victim of this scam, Morris recommends callingSCE&G's customer service department at 1-800-251-7234.