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Lowcountry 911 calls impacted by cell service problems

Charleston County 911 (WCIV)

Charleston, Berkeley and Dorchester county officials all say they're working with wireless phone service providers to have the companies correct 911 call routing issues.

Charleston County officials said Thursday morning people trying to call 911 were being routed to other 911 call centers or routed to the county's 10-digit non-emergency lines.

Other callers simply were getting a busy signal, or not having their location appear when their calls connected to a dispatcher, the county said.

Berkeley and Dorchester county officials said later the issue is happening across "many" counties.

ABC News 4 affiliates in Savannah and Myrtle Beach have confirmed the service issues are also impacting cell phone users in North Carolina and Georgia.

Charleston County 911 dispatchers say it's important for people calling 911 to make sure they know their exact location while the problem persists.

Wireless carriers know of the issue and are working to fix it, officials say.

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